Giannoulias’ ‘Skip the Line’ Plan Would Cut Waits, Reduce Lines at Driver’s License Facilities
Democrat Will Modernize the Secretary of State’s Office to Enhance Efficiencies and Customer Service
Democrat candidate for Secretary of State Alexi Giannoulias announced a new program designed to cut wait times at Illinois driver’s license facilities.
Giannoulias wants to implement an online booking system so Illinoisans who need to make in-person visits to renew their driver’s licenses or obtain other services can make an appointment and avoid the lines.
His “Skip the Line” program would be available at every driver’s license facility across the State and allow drivers to schedule an appointment by visiting the Secretary of State’s website or, for those who prefer, calling the office. Walk-in customers would still be welcome.
“The pandemic has taught us that we need to rethink how government provides services, and we need to employ innovative strategies and programs to make it easier and more convenient for people,” Giannoulias said. “Skip the Line will reduce wait times, increase efficiencies, curb redundancies and adhere to protocols and precautions to ensure the health and safety of customers.”
After scheduling, residents will receive a text message confirming their appointment with a link to check in upon arrival, allowing them to enter at the scheduled time and skip the line. Seniors and others with special needs would be given priority, regardless of whether or not they schedule an appointment. In addition to making the process more convenient for customers, the scheduling component will also make it easier and more efficient for employees.
The pandemic shutdown and the Real ID surge has resulted in long lines and wait times at driver’s license facilities and DMVs across the country as people have experienced delays in obtaining basic services, like renewing an expired driver’s license or vehicle registration or getting a Real ID or commercial driver’s license.
Illinois Secretary of State Jesse White has already started a pilot at some suburban facilities, and Giannoulias wants to adopt a statewide program using sophisticated software to secure appointment slots.
The “Skip the Line” program is the first component of Giannoulias’ overall effort to modernize the office. Giannoulias also plans to offer more services online and over the phone so residents don’t have to make a special trip to a driver’s license facility. Giannoulias intends to roll out additional modernization plans throughout the campaign.